TERMS AND CONDITIONS

ROLLING HILLS ESTATES AT FORMOSA GARDENS, KISSIMMEE, FLORIDA

1.   BOOKING – The signing of the Booking Form confirms the acceptance of the Terms and Conditions set out below and shall be binding on all the persons intending to occupy the property whether or not such persons have signed the booking form.  The Owners will confirm each booking as soon as possible after receipt of the signed booking form and deposit.  Once the Owners have issued the booking confirmation, the Signatory is responsible for the total price of the rental property as agreed.  The remaining balance must be paid 8 weeks before departure.  If the full balance is not paid 8 weeks before departure, the Owners reserve the right to cancel your booking.  The reservation deposit will be forfeited.  If the villa becomes unavailable for any reason, the Owner will offer a villa as near as possible at no extra charge or refund all monies paid.  

2.    BOOKING CANCELLATIONS – Providing the Owners receive written notice of cancellation not less than 8 weeks prior to the actual booking date, the Signatory will not be liable to pay the full balance.  It is the responsibility of the Signatory to ensure the signed cancellation letter reaches the Owners.  The reservation deposit will be forfeited.  If cancellation is received after 8 weeks prior to the start of the holiday, the Signatory is liable to pay the full balance of the final invoice.  If the Owner is successful in re-letting the property for all or part of the reservation period, the full balance or part balance of the final invoice will be refunded.

3.    SECURITY DEPOSIT – Upon signing the Booking Form, the Signatory agrees to pay any damage of any kind to the property from the security deposit.  This deposit is fully refundable after your departure from the property, providing there are no claims made against it.  In the event of any excess damage of any kind to the property or excess cleaning costs or excessive use of electricity (eg due to leaving external doors open with air-conditioning on) which exceed the security deposit, the Signatory will be held responsible for all additional costs.

4.    LIABILITY – The Owners and the Management Company of the property accept no responsibility whatsoever for death, personal injury, accidents, loss or damage to persons or personal belongings however caused.  The use of all accommodation, including the pool is entirely at the user’s own risk.  Children must be supervised by responsible adults, at all times,  when using the swimming pool.  GLASS is not permitted within the pool area.  The Owners or Management Company cannot accept any liability for any loss of rental time due to travel problems, flight delays or cancellations, industrial disputes or any events, which are outside our control, including any form of Force Majeure.

5.    RESPONSIBILITIES – The guests are responsible for the property and are expected to take all reasonable care of it, including the locking of all doors and windows.  At the end of the rental period, the villa must be left clean and tidy.

6.    PARTY SIZE – Everyone occupying the property must be listed on the booking form, this includes small children.  This is Florida state law and must be adhered to.  The accommodation cannot be shared, assigned or sub-let and only the persons shown on the booking form are permitted to stay in the property.  No pets are permitted.  Persons under 21 years of age are not accepted unless accompanied by parents or responsible adults.   The Owners reserve the right to refuse admittance if this condition is not met.  Failure to comply will render the booking void and no compensation will be paid.  This property is fully licensed for short-term rental in Florida.

7.    ARRIVALS AND DEPARTURES – The villa will be available for occupancy from 4.00pm on the day of arrival and must be vacated by 10.00am on day of departure.  Please discuss with Owner, if you wish to amend these times.

8.    SMOKING – For the safety and comfort of all our guests, smoking is not permitted within the property.

9.    CODE OF CONDUCT – Rolling Hills Estates is a residential community.  Nothing should interfere with the quiet enjoyment of other holidaymakers and residents.  Please do not swim, play loud music or do anything else which is likely to inconvenience your neighbours after 2300hrs or before 0700hrs.  In the event that anyone in your party behaves in a way which our Management Company believes is likely to cause danger, distress or annoyance to anyone else on Rolling Hills or damage any property on Rolling Hills, the Owners or their Management Company reserve the right to terminate your let immediately and forthwith.  The Owners or their Management Company shall not be responsible for any costs you will incur, nor shall they pay any compensation, nor make any refunds due to this action.

10.   FORCE MAJEURE – As with any other holiday, there may be circumstances completely beyond our control and contemplation, in which the property might not be available for your booking.  Examples of these circumstances (but are not limited to) destruction of or severe damage to the property.  Such circumstances are referred to as ‘Force Majeure’.  In the event of Force Majeure, the Owners will do their best to make alternative arrangements for you where possible.  If they cannot, or if alternative arrangements are unacceptable to you, then they will refund all monies paid.  This will be the full extent of the Owners liability to you in such circumstances and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.

OPEN THE PRINTABLE VERSION OF THE BOOKING FORM

Please note this form is in Microsoft Word format